Job Summary
We are seeking an experienced and dynamic small hotel supervisor to oversee the operations of our vibrant and welcoming restaurant located in Mavueni, Kilifi County. The ideal candidate will have a strong background in hotel and restaurant management, a passion for delivering exceptional customer service, and the ability to lead and motivate a team. This role involves ensuring the highest standards of food quality, service, and hygiene, as well as driving sales and profitability.
Job Description/Requirements
Key Responsibilities:
Operational Management:
– Oversee the daily operations of the restaurant, including food preparation, service, and cleanliness in the future, accommodation facilities.
– Ensure compliance with health and safety regulations, including food safety standards.
– Manage inventory levels, conduct regular stock takes, and order supplies as needed.
– Monitor and maintain the restaurant’s physical condition, ensuring that equipment and facilities are in good working order.
Staff Management:
– Train and supervise staff, including chefs, waitstaff, and kitchen personnel.
– Create and manage staff schedules to ensure adequate coverage during peak hours.
– Conduct regular performance evaluations and provide feedback and coaching to team members.
– Foster a positive work environment and promote teamwork and cooperation among staff.
Customer Service:
– Ensure that customers receive exceptional service and have a positive dining experience.
– Address and resolve customer complaints and issues in a professional and timely manner.
– Implement and maintain customer service standards and procedures.
Financial Management:
– Develop and manage budgets for the food and beverage department.
– Monitor and control costs, including labor, food, and beverage expenses.
– Analyze sales and revenue reports and identify opportunities for growth and improvement.
– Implement strategies to increase sales and profitability.
Menu Development:
– Collaborate with the chef to design and update menus, ensuring a variety of appealing and high-quality food and beverage options.
– Conduct market research to stay informed about industry trends and customer preferences.
– Ensure that menu items are priced competitively and profitably.
Marketing and Promotion:
– Develop and implement marketing and promotional strategies to attract and retain customers.
– Utilize social media and other marketing channels to promote the restaurant and its offerings.
– Organize and oversee special events and promotions to drive traffic and sales.
Qualifications:
– Training in Hospitality Management, Business Administration, or a related field is preferred.
– Minimum of 3-5 years of experience in food and beverage management, preferably in a similar setting.
– Strong leadership and team management skills.
– Excellent customer service and interpersonal skills.
– Proficient in budgeting and financial management.
– Knowledge of food safety and hygiene regulations.
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
– Strong problem-solving and decision-making abilities.
– Proficient in the use of restaurant management software and other relevant computer applications.
Working Conditions:
– The role requires working in a restaurant environment, which may involve long hours, including evenings, weekends, and holidays.
– Physical stamina is required, as the job may involve standing for long periods, lifting, and moving items.
How to Apply:
Qualified candidates are invited to send one PDF of their cover letter, CV, contact information for three references, and salary expectations to [email protected]. Only pre qualified applicants will be contacted for interviews.
We look forward to welcoming a dedicated and enthusiastic professional to our team, who will contribute to the growth and success of our restaurant.
