At 4G Capital, we’re not just a fintech company—we’re a mission-driven force for good. As Africa’s highest scoring B Corp in financial services, we’ve supported over 300,000 small and micro-entrepreneurs across Kenya and Uganda. Our mission? To grow business with Capital and Knowledge—unlocking human potential and transforming communities.
We deliver instant working capital and business training through cutting-edge mobile technology and data-driven solutions. Every day, our passionate team drives financial inclusion from the ground up, helping business owners thrive and economies grow.
About the Role: Call Center Operations Manager
We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.
As the leader of our Nairobi-based call center, you will:
● Own the full call center strategy—from sales conversion to customer retention
● Manage high-performing teams across sales, retention & collections, and quality assurance
● Use data and insight to design playbooks and improve performance
● Champion operational excellence and drive continuous improvement
● Collaborate with senior leadership to deliver on commercial goals
Are You the Right Fit?
We’re looking for someone who:
● Has 5+ years’ experience in call center leadership, preferably in financial services or fintech
● Thrives in fast-paced, target-driven environments
● Is deeply data-driven, tech-savvy, and passionate about customer outcomes
● Brings strong leadership skills—able to inspire, coach, and develop others
● Shares our values of Excellence, Respect, Growth, Courage, and Commitment
What’s In It for You?
● A leadership role in a growing, mission-led fintech
● Competitive salary and benefits
● Career growth in a high-impact environment
● A chance to shape the future of financial inclusion in Africa
Ready to lead with purpose?
Apply now and be part of a dynamic team driving real change in Kenya and beyond. Join 4G Capital—where finance meets impact.
