Food and Beverage Supervisor
We are currently looking to recruit a Food and Beverage Supervisor, [two positions]to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Allocate workstations and oversee meal service setups.
- Lead shift briefings on guest feedback, staff, VIPs, and hotel updates.
- Maintain grooming, hygiene, and uniform standards.
- Ensure clean, organized dining and service areas.
- Report maintenance issues promptly.
- Manage inventory, cash floats, duty rosters, and attendance records.
- Motivate, guide, and counsel team members.
- Provide performance feedback and identify training needs.
- Support staff appraisals and recognition programs.
- Foster teamwork and resolve conflicts.
- Train staff on brand and service standards.
- Conduct brief training sessions to address service gaps.
- Enforce SOP compliance and report misconduct.
- Track equipment, breakages, and resource usage.
- Authorize bill changes in Manager’s absence with proper records. Coordinate with kitchen, front desk, and housekeeping.
- Maintain clear and accurate communication across departments.
Qualification and Experience
- Diploma in Hospitality Management or equivalent qualification.
- 2–3 years of supervisory experience in Food & Beverage within a reputable hotel.
- Strong leadership, communication, and team coordination skills.
- Solid understanding of F&B operations and guest service standards.
- Familiarity with POS systems and hotel billing procedures.
How to Apply
To apply, send your detailed CV and certificate/testimonials to: [email protected] before 1st May 2025. Only shortlisted candidates will be contacted.
Assistant Executive Housekeeper, (two positions)
We are currently looking to recruit an Assistant Executive Housekeeper, [two positions] to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Manage daily room status updates via Opera (departures, arrivals, early check-ins)
- Review evening reports and lead team briefings
- Allocate rooms and tasks to stewards based on occupancy
- Enforce DND policy; ensure VIP/show rooms are ready by 10:00 AM
- Generate and reconcile room discrepancy reports
- Supervise staff attendance, grooming, and shift readiness
- Monitor cleaning supply inventory and equipment usage/maintenance
- Conduct regular inspections of guest rooms and public areas
- Ensure cleanliness and safety standards are consistently met
- Conduct performance appraisals and identify training needs
- Manage staff motivation, discipline, and recognition
- Participate in stock-taking and reporting
- Uphold Taita Hills & Salt Lick’s core values, standards, and safety policies
- Perform other duties as assigned by the Executive Housekeeper
Qualification and Experience
- A diploma or higher in Housekeeping or Hospitality Management
- At least 3 years of experience as an assistant housekeeper, ideally in a luxury hotel or lodge
- Proficient in Opera PMS and MS Office applications
- Exceptional organizational and leadership abilities with a keen attention to detail
- Outstanding communication and interpersonal skills
- Demonstrated capability to manage and inspire teams
- High standards of integrity and professionalism
- Strong skills in planning, time management, and reporting
- A genuine passion for guest service and team development
How to Apply
To apply, send your detailed CV and certificate/testimonials to: [email protected] before 1st May 2025.
Only shortlisted candidates will be contacted.
Reservation Assistant
We are currently looking to recruit a Reservation Assistant, to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Handles reservations via phone, email, system referrals, and from internal departments or travel agents.
- Maintains up-to-date knowledge of room types, layouts, availability, rates, packages, and hotel policies.
- Creates, updates, and manages reservation records, confirmations, cancellations, and modifications.
- Communicates reservation details and changes to the front desk and assists with preregistration when needed.
- Processes and monitors advance deposits, tracks availability, and supports occupancy and revenue forecasting.
- Manages daily correspondence, responds to inquiries, and keeps all files organized and current.
- Maintains a professional appearance and work area; promotes a courteous and friendly environment.
- Assists with front office duties and follows all health, safety, and fire procedures.
- Accepts additional tasks as requested by management.
- Preference: Ladies from Mombasa.
Qualification and Experience
- Minimum 2 years’ experience in the hospitality industry, with at least 1 year in a busy hotel’s reservations department.
- Proficient in the Opera reservation system.
- Well-spoken, well-groomed, and demonstrates excellent customer care and telephone etiquette.
- Strong in sales and upselling, with attention to detail and good organizational skills. Flexible, adaptable, and a reliable team player.
How to Apply
To apply, send your detailed CV and certificate/testimonials to: [email protected] before 1st May 2025. Only shortlisted candidates will be contacted.
Credit Controller
We are currently looking to recruit a Credit Controller, to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Post daily revenues and generate revenue reports
- Reconcile city ledger and process invoices via Opera
- Send invoices to debtors and handle PM/staff account billing
- Post WVAT and allocate payments on debtor accounts
- Reconcile accounts and prepare/send statements to debtors
- Handle debtor collections and generate ageing analysis
- Revalue debtor balances and create A/R accounts with approval
- Process credit notes and negotiate credit terms with debtors
- Set credit limits and maintain debtor credit records
- Resolve debtor issues and support revenue audits as needed
Qualification and Experience
- CPA Section 3 to 6
- 3–5 years of experience in the hospitality industry
- Proficient in Opera and SUN System (Version 6)
- Knowledge of revenue and income audits is an added advantage
- Demonstrates a high level of integrity
- Experienced in revenue audits and credit control, ensuring compliance,
- reducing revenue leakage, and improving collection efficiency through data analysis and cross-functional teamwork.
How to Apply
To apply, send your detailed CV and certificate/testimonials to: [email protected] before 1st May 2025. Only shortlisted candidates will be contacted.
HR Cordinator
We are currently looking to recruit a HR Cordinator, to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Ensure adherence to and continuous improvement of HR operational policies and processes
- Assist with recruitment, performance management, staff discipline, and HR administration
- Coordinate staff accommodation, facilities, and transport
- Oversee cleanliness and comfort in employee accommodation, canteen, and restrooms
- Promote good employee conduct and manage disciplinary procedures when needed
- Ensure annual appraisals are completed, and follow up on development needs
- Assist with communication of key messages to staff
- Maintain confidential staff files, documents, and pay scale information
- Manage payroll in line with budget guidelines
- Promote employee communication channels and encourage feedback
- Maintain positive relationships with staff representatives and resolve grievances
- Assist in organizing employee events (staff meetings, parties, community service, etc.)
- Support staffing and training needs to enhance operations
- Ensure compliance with legal and statutory requirements
Qualification and Experience
- Bachelor’s Degree or Higher Diploma in Human Resource Management or a related field
- At least 3 years of experience in a similar role within a hotel setting
- Strong interpersonal and communication skills
- Proven leadership and team management abilities
- Proficient in both oral and written English
- Excellent computer skills (MS Word, Excel, Outlook)
- Member of the Institute of Human Resource Management (IHRM)
How to Apply
To apply, send your detailed CV and certificate/testimonials to: [email protected] before 1st May 2025.
Only shortlisted candidates will be contacted.
