Retail Experience Manager job at AIRTEL

Deadline: Expired

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Retail Performance & Profitability

Drive P&L for 540+ stores, ensuring profitability through cost optimization and revenue growth.
Monitor sales KPIs (footfall, conversion rates) and implement corrective actions.
Collaborate with Merchandising teams to optimize product mix per country.

Customer Experience (CX) Excellence

Drive superior in-store CX through staff training, service standards, and feedback loops.
Implement defined CX initiatives and track high-performing stores.

Process Simplification & Automation

Map end-to-end retail processes (inventory, staffing, replenishment) and eliminate inefficiencies.
Deploy automation tools (QMS, CRM, Kiosk) and integrated POS systems.

Brand Experience

Roll out standardized, modern store designs to amplify Airtel’s brand identity.
Ensure consistent visual merchandising and product displays

Compliance & Risk Mitigation

Ensure adherence to local labor, tax, and retail regulations across 14 countries.
Implement anti-fraud controls (cash management, inventory audits) and crisis management plans.
Ensure compliance training is refreshed regularly for all teams.

Qualifications

Education	Bachelor’s degree in business/Retail Management; MBA preferred.
Experience	7-10 years’ work experience in retail management, including P&L ownership of stores.
Competencies & Desired Behavior	Able to handle, prioritize, multiple projects simultaneously Hands on approach able to operate in a performance driven organization Proven success in process optimization and cost reduction. Expertise in retail automation, CX strategy, and compliance frameworks. Proficiency in retail analytics tools (e.g., Power BI, Tableau). Proficiency with Microsoft Office Excel & PowerPoint Languages: Fluent in English, French proficiency is a strong advantage Passionate and driven Flexible and adaptable