Client Service Manager

Verstand Resources is a professional services firm that strategically contributes to talent management by partnering with organisations to meet their human resource needs and providing career advisory services to young individuals.

Job Title: Client Service Manager

Location: Lagos

Employment Type: Full-time

Job Summary

• A fast-growing one stop full service integrated marketing communication agency requires a Client Service Manager that will be responsible for managing client relationships, delivering exceptional customer service, and driving business growth.
• This role requires a strategic thinker with excellent communication, leadership, and project management skills.

Key Responsibilities

• Develop and maintain strong, long-term relationships with clients to ensure satisfaction, loyalty, and retention.
• Manage client accounts, including strategy development, campaign execution, and results analysis.
• Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates on project status.
• Oversee project delivery, ensuring timely, within-budget, and high-quality execution.
• Lead and manage a team of account executives, coordinators, or other client-facing staff, providing guidance, training, and support.
• Identify opportunities to upsell or cross-sell services, contributing to business growth and revenue expansion.
• Gather and analyze client feedback, market trends, and industry developments to inform strategic recommendations and improve client satisfaction.
• Work closely with cross-functional teams, including activations, creative, and production, to ensure seamless project execution.

Job Requirements

• Bachelor’s Degree in Marketing, Communications, or related field.
• 5 – 7 years of experience in client-facing roles, preferably in a marketing agency or service-based industry.
• Proven track record of successful campaign activation.
• Strong project management, organizational, and communication skills.
• Ability to think creatively and problem-solve.
• Experience with marketing automation platforms.
• Knowledge of data analysis and campaign measurement tools.
• Familiarity with CRM systems.
• Certification in marketing or project management (e.g., Google Analytics, PMP).
• Ability to work cross-functionally and collaboratively.
• Strong leadership and influencing skills.

Salary

• N300,000 – N350,000 Monthly.